Salute to You CEO Azran!

In the news today:

AirAsia X is undertaking a major refurbishment exercise to upgrade all economy and business class seats on board its long-haul aircraft.

Chief Executive Officer Azran Osman-Rani said the first aircraft will be refurbished by February 1, 2010.

The entire exercise, to be done in stages, would be completed by June and provide a more valueble experience for our customers, he said.

Besides the economy seats being refurbished to a more comfortable level, business class travellers will also enjoy a pleasurable journey.

" AirAsia X will have lie flat beds for business class passengers, first of its kind for long-haul aircraft to replace XL seats. There will be 12 lie flat beds in A330 and 18 lie flat beds in A340.

" After taking into consideration complaints (on leg room), we believe the new seats will be more comfortable and relaxing to our customers," he added.

Azran told this to reporters after launching ExxonMobil's "Discover Travel @ Asia" promotion in conjuction with Esso and Mobil's latest Smiles Driver Rewards promotion here today.

 

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Alhamdullillah....thank goodness....I had written the entry for the Aussie trip last May 09 but just couldn't find the right time to publish it. Imagine being onboard for 8 hours with such a small leg room. If a petite lady like me suffered, just imagine those hunks big chunks whom I sure would swear and convict themselves no more Air Asia in my life! It's worst than the express buses....just imagine...

 

It's heartening to note that Air Asia heeded the customer's complaint. This really symbolizes a company which puts customers at its forefront towards achieving more success. Syabas!