I posted my comment on Friday 9th Jan. 09 to Bank Rimau's website. http://noraidalin.blogspot.com/2009/01/pukul-berapa-pak-harimau.html
On Monday 12th Jan. 09, I got an email thanking me for my comment:
Dear Cik Noraidalin,
Thank you for your email.
Firstly, we would like to apologise for the inconvenience you have encountered. We have taken the matter into attention and have also forwarded your feedback to the relevant department. Your feedback is indeed important to us in our efforts to continuously improve our service quality. In the meantime, we would also like to take this opportunity to thank you for your support of Maybank.
Regards,
Irene Chua
Corporate Affairs and Communications
Tel. no. 6 03 20747785
Fax no. 6 03 20722504
Email add. chuamk@maybank.com.my
Yesterday, the Pasir Gudang's Assistant Branch Manager by the name of Jalil called me to clarify the matters and promise to take action. Since he is new in PG (just transferred from Mersing), he indicated that this may take some time. Hey, it's not that easy to adapt from being in class B branch to a class A branch of bank rimau. Or so he claimed. This is his contact numbers - 07 - 251 2628/252 5954. If anyone has grudges in future, feel free to call him directly.
Observation :
Quite efficient in handling customer complaints, but poor in anticipating and fulfilling of customers' needs. Let's see if they improve after this.
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1 comment:
Note that Irene addressed you as 'Cik'. That's a big compliment already.
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